Close Menu


M-F: 8 AM - 4:30 PM PST

Returns & Refunds Policy

Returns and Refunds Policy

Thank you for shopping at Shop Pacific Stone Design, Inc.

Pacific Stone Design, Inc. Products

Custom orders begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time.

Summerset Professional Grills Products

We can only provide a product exchange if:

  • The product is in its original packaging
  • The product has a manufacturing defect
  • The product was damaged during shipping

Products that do not meet these criteria will not be considered for return.

Send the product with its original packing to:

1201 E. Wakeham Ave., Santa Ana, CA 92705

Damaged Items

If you received a damaged product, please notify us immediately for assistance.

Sale Items

Unfortunately, sale items cannot be refunded.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email:
Online Payment Processing